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Online Support and Frequently Asked Questions

Before you contact our technical support or if you need assistance outside our normal hours, you will want to check out our Online Support Assistant. The Online Support Assistant is a WebHelp system that allows you to “Drill Down” into the product your are using and locate answers to many common questions and issues that others have encountered. This WebHelp system will continually be updated with new information from other users such as yourself.

 

In addition to Frequently Asked Questions, the Support Assistant contains information on configuring our products to work with your software. Many of the more popular retail software packages are supported and steps for each is outlined.

 

Click below to access:

Contacting Technical Support

If you are unable to locate the answers to your questions using our Online Support Assistant you can contact us directly. We are more than happy to assist you with any issues that you may have. Please provide as much information as possible about the product and the issue that you are experiencing.

Hardware Support: Hardware@IDInnovations.com
Software Support: Software@IDInnovations.com
Contact Support by Phone: (817) 285-8772
Online Support Assistant.
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